Legal Documents

Hezy Terms & Conditions — Rules and Conditions of Use

Last Updated: January 2025. Please read these Terms & Conditions carefully before using the hezy platform.

Terms of Service

By using any service provided by hezy, you agree to all of the terms listed below.

Account Creation & Eligibility

To open an account on hezy, you must be 18 years of age or older. You are required to provide accurate and complete information during registration, and it is your responsibility to keep that information up to date at all times. Each user may only hold one account — creating multiple accounts is strictly prohibited and may result in account termination. It is entirely your responsibility to keep your account password and login credentials confidential. Any unauthorized use of your account must be reported to us immediately.

Game Rules & Regulations

All games available on hezy are designed for entertainment purposes, and each game has its own rules that you should familiarize yourself with before playing. The use of any fraudulent activity, software, or tactics during gameplay is strictly prohibited. If a game result is affected by a technical error or disconnection, hezy reserves the right to make the final decision. We reserve the right to void any transaction resulting from an abnormal outcome caused by a fault in the game provider's system. The cooperation of all users is appreciated in maintaining a fair and enjoyable gaming environment.

Deposits, Withdrawals & Financial Transactions

All financial transactions on hezy are conducted in Bangladeshi Taka (BDT) and deposits and withdrawals can only be made through payment methods approved on the platform. Once funds are deposited into your account, you are fully responsible for how they are used, and certain conditions may need to be met before deposited funds can be withdrawn. Identity verification documents may be requested to process a withdrawal request, as part of our anti-money laundering policy. In cases of suspicious financial activity, hezy reserves the right to temporarily suspend the account and conduct an investigation. All transactions are processed through secure encryption technology, so your financial information is completely safe.

Bonuses & Promotional Offers

All bonuses and promotional benefits offered by hezy are subject to specific terms and conditions, and each offer may have its own wagering requirements. Bonus funds cannot be withdrawn directly — they become withdrawable only after the required wagering amount has been met. A user may claim a promotional offer only once, and multiple members of the same family or the same device cannot claim the same offer. hezy reserves the right to cancel bonuses and associated winnings in the event of a breach of promotional terms. To stay informed about active offers and the latest promotions, visit our FAQ Page view.

Prohibited Activities

The following activities are strictly prohibited on the hezy platform and may result in account termination. Using any automated software, bots, scripts, or AI tools to play games or place bets is not allowed. Attempting to steal or access another user's account credentials is a serious legal offense. Using the platform for money laundering or any illegal financial activity is strictly prohibited and will be reported to the relevant authorities. Exploiting any vulnerability or bug in the platform is not permitted — we would in fact appreciate you reporting such issues to us.

  • Creating multiple accounts
  • Registering with a false identity
  • Attempting to manipulate game outcomes
  • Threatening or demeaning other users
  • Attempting unauthorized access to the platform's systems

Limitation of Liability

Hezy is an entertainment platform and no guarantee is provided regarding winning or losing in any game. hezy will not be held liable for any loss resulting from technical issues, internet disconnection, or third-party service failures. Users access the platform of their own free will and at their own risk, and bear full responsibility for all gaming decisions. hezy is not responsible for any loss or damage caused through third-party links or services. To learn more about responsible gaming, visit our Responsible Gaming Page visit.

Right to Modify Terms & Conditions

Hezy reserves the right to partially or fully modify, amend, or update these Terms & Conditions at any time. In the case of significant changes, registered users will be notified in advance to the extent possible. Continued use of the platform after updated terms have been published will be considered as your automatic acceptance of the new terms. The most current version of the Terms & Conditions will always be available on this page, so make it a habit to review it from time to time. If you have difficulty understanding any terms, please contact our support team — we are always ready to explain in plain language.

General Questions About Terms & Conditions

Here you'll find answers to questions frequently asked by our users.

You can request to close your hezy account at any time. It is recommended that you withdraw any remaining balance before submitting a closure request. Once the request is submitted, our support team will complete the process within the designated timeframe and notify you with a confirmation. Even after account closure, your information may be retained for a specified period as required by legal obligations. For more details, FAQ View the page.

Depending on the severity of a Terms & Conditions violation, hezy may take various measures — ranging from a warning to a temporary or permanent account suspension. In cases of serious violations, such as fraud or money laundering, the relevant authorities will be notified and legal action may be taken. If an account is closed due to a breach of terms, any bonus balance in the account may be forfeited. We always follow a fair and transparent process, and users are given the opportunity to present their case. For any complaints or questions, FAQ Page view.

No, no person under the age of 18 is permitted to use the hezy platform. We have age verification measures in place during registration, and identity verification documents may be requested if necessary. If a minor opens an account using false information and this is later discovered, that account will be closed immediately. Parents and guardians should keep parental controls active on their devices and restrict minors' access. To learn more about responsible gaming, Responsible Gaming Page view.

Agree to Terms

Done reading the Terms & Conditions? Get started now

Now that you've read hezy's Terms & Conditions, visit our support page if you have further questions or go ahead and open an account directly.

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